This session will focus on how Testing Services at the University of Cincinnati Clermont College went from an undeveloped after-thought to part of a thriving Student Success Center. In the spring of 2015, Testing Services relocated from an old classroom with no privacy, space, or ability to develop to a newly renovated space which allowed Testing Services to quickly re-envision its presence on campus by increasing service offerings and revenue along with student, faculty, and community use. This new awareness prompted the creation of a Student Success Center which focuses on student retention and includes Testing Services, Disability Services, and the College Success Program. Attendees will learn how Testing Services managed to quickly turn things around to become a more prominent entity on campus and in the community.

Conference Track: Test Center Management and Staff Training